Terms of Service

1. Agreement

By accessing or using LeadCubs, you agree to these Terms. If you do not agree, do not use the Service. We may update these Terms at any time; continued use after changes constitutes acceptance.

2. Description of Service

LeadCubs is a cloud-based SaaS platform for lead generation and email enrichment. The Service includes business search, contact enrichment, real-time notifications, and subscription management.

3. Accounts

You must provide accurate information when creating an account. You are responsible for all activity under your account and for keeping your authentication credentials secure. You must be at least 18 years old or the age of legal majority in your jurisdiction.

4. Subscriptions & Billing

Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. By subscribing, you authorize Stripe to charge the applicable fees to your payment method. All fees are stated in the currency shown at checkout and are non-refundable except as described in Section 5.

We may change pricing with 30 days' notice. Price changes take effect at your next billing cycle. If you do not agree with a price change, cancel before the next cycle.

5. Refund Policy

All subscription fees are non-refundable except in the following cases:

• First subscription only: If you cancel within 72 hours of your first-ever paid subscription and have not consumed significant platform resources, you may request a full refund by emailing alexandre@alloinfo.com.
• Service outage: If the Service is materially unavailable for more than 72 consecutive hours due to an issue on our side, you may request a pro-rated credit.
• Duplicate charges: Accidental duplicate charges will be refunded in full upon verification.

Refund requests must be submitted within 14 days of the charge. Refunds are processed to the original payment method and may take 5-10 business days.

Cancelling a subscription stops future charges but does not entitle you to a refund for the current billing period. You retain access until the end of the paid period.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to violate any applicable law
• Attempt to gain unauthorized access to the Service or its infrastructure
• Interfere with or disrupt the Service or other users' access
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute access to the Service
• Use the Service to develop a competing product
• Circumvent usage limits, rate limits, or billing mechanisms

Violation of these terms may result in immediate account termination without refund.

7. Your Data

You retain ownership of all data you submit through the Service. By using the Service, you grant LeadCubs a limited license to process your data solely to operate and improve the Service. We do not sell your data. See our Privacy Policy for details on data handling.

You are solely responsible for the content you submit through the Service and for any output generated as a result.

8. Third-Party Services

The Service integrates with third-party providers (Google, Stripe). Your use of those services is subject to their respective terms. LeadCubs is not responsible for third-party service availability, performance, or policies.

9. Availability & Support

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. Support is provided on a commercially reasonable basis according to your plan tier.

10. Limitation of Liability

To the maximum extent permitted by law, LeadCubs and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

Our total cumulative liability for all claims related to the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Termination

Either party may terminate at any time. You may cancel your account through the dashboard or by contacting us. We may suspend or terminate your account immediately for violation of these Terms. Upon termination, your right to use the Service ceases immediately. We may delete your data 30 days after termination.

13. Governing Law

These Terms are governed by the laws of Thailand, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Bangkok, Thailand.

14. Contact

Questions about these Terms? Email us at alexandre@alloinfo.com.